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Notes on tech

Notes on technology, business, enterpreneurship, economy, markets along with interesting general tidbits.


Dial #300 for Harry

5/05/2006 05:12:00 AM, posted by anand

Seth Godin wrote about Sleepy's "Dial 300 for Harry" policy:
It's a post about the phone on the Sleepy's salesman's desk. Our sales guy, who was outstanding by the way, explained that all 400 stores in the chain are owned by one guy, and that the instructions are clear: if there's anything in the store, anything important, that's broken and not fixed within 72 hours (including policies, prices, inventory, whatever), his job is to pick up the phone and dial 300.

And Harry Acker, the owner, the billionaire, answers. "This is Harry." And you tell him and he fixes it.
Isnt it interesting? I bet, Harry almost never has to pick up the phone. After all, who wants to receive a phone call from the boss asking why it took more than 72 hours to fix something.
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