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Notes on tech

Notes on technology, business, enterpreneurship, economy, markets along with interesting general tidbits.


Rant about BSNL's site

11/16/2005 03:20:00 AM, posted by anand

The BSNL broadband connection that I use here is metered. So hoping for an easy way to check my usage, I went over to BSNL's site.

Firstly, this kind of information is very hard to located on their site. Secondly, when I found the link, it took me to the DataOne site (which is a brand for BSNL's broadband). The DataOne site had a "Check Data usage" link on their site. But clicking on it put me back on the BSNL's site. Doesnt this suck!

After a bit of googling around, I found out a link through which I could check my data usage. And guess what? That site works only on IE. No support for any other browser.

BSNL needs to learn from the likes of Comcast or Verizon who are major ISPs in the US with good enough user centric portals which have self-help sections for the users. A user who cannot find information they need from an ISP's site, is going to call them on a toll-free number. Each call to the ISP is expensive, both in terms of time and money.

Free advice for BSNL: Use your website as a customer service interface and save costs and user frustration.
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